Terms of service

Welcome to 13 Star Taxi Cabs. By accessing our website, booking our services, or using any of our transportation solutions, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website or booking any service, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree, please do not use our services.

2. Services Provided

13 Star Taxi Cabs provides transportation-related services including but not limited to:

• Local Taxi Services
• Airport Transfers
• City Pickups & Drop-offs
• Parcel Delivery Services
• Winery Tours
• Corporate Travel
• Online Taxi Bookings

3. Booking & Reservations

All bookings are subject to availability. We reserve the right to refuse or cancel bookings in circumstances beyond our control.

• Customers must provide accurate pickup and drop-off information.
• Booking confirmations are subject to driver availability.
• Special requests cannot always be guaranteed.

4. Pricing & Payments

Fare estimates displayed on the website are indicative and may vary based on actual travel distance, waiting time, traffic conditions, tolls, and additional services requested.

• All payments must be completed before or immediately after service completion.
• We accept approved online and offline payment methods.
• Additional charges may apply for extended waiting times.

5. Cancellation Policy

Customers may cancel bookings prior to dispatch. Cancellation fees may apply depending on the timing of the cancellation and service type.

6. Passenger Responsibilities

• Passengers must behave respectfully toward drivers.
• Any damage caused to vehicles may result in additional charges.
• Passengers must comply with all applicable laws and safety regulations.

7. Parcel Delivery Services

Customers are responsible for ensuring parcels are legally transportable. We do not transport prohibited, dangerous, or illegal items.

8. Delays & Service Interruptions

While we strive to provide timely transportation, we cannot guarantee arrival times due to traffic, weather conditions, road closures, accidents, or unforeseen circumstances.

9. Limitation of Liability

13 Star Taxi Cabs shall not be liable for indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the specific booking.

10. Intellectual Property

All content on this website, including logos, graphics, text, and images, is the property of 13 Star Taxi Cabs and may not be reproduced without written permission.

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any updates.

12. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page.